Damage Claims

SunBelt Furniture Xpress
PO BOX 487, Hickory NC 28603
828-464-7240/fax 828-466-2405

Claims Policy

**Emailed pictures must list ACK# or PRO# in Subject line of Email**

Failure to report claims within 15 days of original delivery will result in denial of your claim
SunBelt has the right to mitigate all claims as Repair and Re-ship if repairable back to Top Quality.
In order to process your claim in a timely manner please note the following guidelines for filing a claim with SunBelt Furniture Xpress:
No claims will be honored on merchandise that is no longer at the original delivery point unless pre-approved by SunBelt Hickory claims staff. This includes the customer’s home.
Damaged piece(s) must be kept in the original carton for inspection and return to SunBelt or the factory. Failure to retain the original carton or wrapping along with all other packaging material could void the claim.
Replacement items will not be left with the claimant if the original item is not there and ready to be picked up by our driver.
When “Must open and inspect” is listed in the body of your freight bill all freight must be opened and inspected while the driver is there, unless pre-approved by SunBelt Hickory claims staff. This includes all marble, glass, stone, and mirrors.
No Claims will be honored on shipments to a delivery service unless opened and inspected while our driver is there to verify the damages. The exceptions must be noted on our drivers delivery receipt.
Do not place an order for a replacement piece/pieces or have repairs made on a claim without authorization from SunBelt Claims staff. Doing this provides just cause for a claim to be null and void.
Concealed Damaged claims reported within 15 days may be settled on a percentage of the actual manufacturers invoice cost.
We reserve the right by I.C.C. Rules and Regulations to inspect for repairs, replacement, or reimbursement whichever the case may be.

*****Claims without photos will not be considered for processing*******

Submit an Online Claim to Report Damaged Freight

If you received a shipment that was damaged, please fill out the form on this page. A SunBelt team member will process your claim and get back to you shortly.

Additional Contact Information:

SunBelt Xpress
PO Box 487
Hickory, North Carolina 28603-0487


Claims Manager: 828-485-4124
Claims Department Fax: 828-466-2405

Clean & Elegant
Fully Responsive
Clean & Elegant
Fully Responsive