Payment Terms

 

Terms

Freight charges are due and payable for each shipment prior to loading for delivery; unless, prior approval and authorization are given by the Sunbelt AR Team to load and deliver. All shippers/manufactures “Bills of Lading must clearly state whether the shipment is "Prepaid" or "Collect" with the "Bill To" and Consignee information clearly indicated.

Payment Terms Available

  1. PP – Terms Prepaid
    The shipper/manufacture or a third party is responsible for the freight charges and has received prior approval and authorization from the Sunbelt Team; that their shipments may be shipped and delivered as Prepaid to their customers.
     
  2. BE – Terms Collect - Before Loading
    The “Bill To” listed on the bill of laden is responsible for the freight charges. Payment is required prior to loading for delivery.

  3. DE – Terms Collect - At Delivery
    The “Bill To” listed on the bill of laden is responsible for the freight charges. The “Bill To” with prior approval and authorization, may pay freight charges by a company check or cash at time of delivery, by giving funds to the Driver.
     
  4. PR – Terms Collect - Prior to Delivery
    The “Bill To” listed on the bill of laden is responsible for the freight charges. The “Bill To” with prior approval and authorization may pay the freight charges prior to delivery; by processing their payment on the Sunbelt’s “Payment Portal” web site. Payment is required prior to delivery, on all shipments delivering to a third-party consignee location. (warehouse, receiver or customer location).

  5. CO - Terms - “Open Credit”
    The “Bill To” listed on the bill of laden is responsible for the freight charges. The “Bill To” has applied to have “Open Credit” with the Sunbelt Team; then, received approval and authorization by the Sunbelt Team to process shipments through Sunbelt and charge the freight charges to their individual account.

 

The Sunbelt Team’s payment terms, for each “Open Credit” account, are based on the account’s approved Net Days To Pay Terms and the maximum credit limit authorized. Finance charges of 1 ½% may be applied to any freight invoices outstanding over 30 days plus, the account’s "Open Credit" term status may be affected and outstanding freight invoices may be re-rated to the standard published rates.  For the Sunbelt Team to maintain the service expected, regular payments must be received to maintain the account balance within the established Net Days To Pay Terms or maximum credit limit.  Payments must arrive and post to the account according to Sunbelt’s payment requirements or the account will be considered as in arrears and may be placed on “Driver Collect” terms, which requires payment prior to delivery.  Returning to “Open Credit” terms will not be considered; until, all freight invoices in arrears are paid in full on the account.  If collection action goes beyond normal in-house collection efforts and it becomes necessary for a third party to be involved for collection action, the customer (“Debtor”) will be responsible for all collection agency fees, attorney fees and/or court costs and /or other incidental collection cost.

 

Payment Options

There are several options available to pay freight invoices:  Payments may be made by ACH bank transfer or bank wire, by credit card or by ACH E-check through the Sunbelt Team’s online payment portal. The payment portal will allow a customer to pay any freight invoice(s) quickly and securely using any major credit card (American Xpress, Master, VISA or Discover).  The credit card must be issued on the US banking system. All payments must be paid in US funds. 

 

Submit an Online Claim to Report Damaged Freight

If you received a shipment that was damaged, please fill out the form on this page. A SunBelt team member will process your claim and get back to you shortly.

Additional Contact Information:

SunBelt Xpress
PO Box 487
Hickory, North Carolina 28603-0487
claims@sbfx.com

 



Claims Manager: 828-485-4124
Claims Department Fax: 828-466-2405

Clean & Elegant
Fully Responsive
Clean & Elegant
Fully Responsive