Terms
Freight charges are due and payable for each shipment prior to loading for delivery; unless, prior approval and authorization are given by the Sunbelt AR Team to load and deliver. All shippers/manufactures “Bills of Lading must clearly state whether the shipment is "Prepaid" or "Collect" with the "Bill To" and Consignee information clearly indicated.
Payment Terms Available
The Sunbelt Team’s payment terms, for each “Open Credit” account, are based on the account’s approved Net Days To Pay Terms and the maximum credit limit authorized. Finance charges of 1 ½% may be applied to any freight invoices outstanding over 30 days plus, the account’s "Open Credit" term status may be affected and outstanding freight invoices may be re-rated to the standard published rates. For the Sunbelt Team to maintain the service expected, regular payments must be received to maintain the account balance within the established Net Days To Pay Terms or maximum credit limit. Payments must arrive and post to the account according to Sunbelt’s payment requirements or the account will be considered as in arrears and may be placed on “Driver Collect” terms, which requires payment prior to delivery. Returning to “Open Credit” terms will not be considered; until, all freight invoices in arrears are paid in full on the account. If collection action goes beyond normal in-house collection efforts and it becomes necessary for a third party to be involved for collection action, the customer (“Debtor”) will be responsible for all collection agency fees, attorney fees and/or court costs and /or other incidental collection cost.
Payment Options
There are several options available to pay freight invoices: Payments may be made by ACH bank transfer or bank wire, by credit card or by ACH E-check through the Sunbelt Team’s online payment portal. The payment portal will allow a customer to pay any freight invoice(s) quickly and securely using any major credit card (American Xpress, Master, VISA or Discover). The credit card must be issued on the US banking system. All payments must be paid in US funds.
If you received a shipment that was damaged, please fill out the form on this page. A SunBelt team member will process your claim and get back to you shortly.
SunBelt Xpress
PO Box 487
Hickory, North Carolina 28603-0487
claims@sbfx.com
Claims Manager: 828-485-4124
Claims Department Fax: 828-466-2405
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